Terms & Conditions

1. Transfers are provided by SARL Action Mountain.com, French registered company number 49013422800017. French transport licence number 2011/82/0000056.

2. Bookings can only be confirmed by completing the booking form on this website or by calling us on 0033 450 49 46 08.

3. Payment must be made in full at the time of booking by cash, credit or debit card. On occasion, we may allow payment in cash on arrival - if we do this, we will still require a valid credit card to make the booking which will be charged for the full transfer cost if you fail to arrive for your transfer.

4. Delays: actiontransfers.com and SARL Action Mountain.com accept no responsibility for any delays or missed flights as a result of traffic delays or other incidences outside of our control. We allow 3-4.5 hours before your flight time to get you from Morzine to Geneva so please be prepared to be picked up on time. If you are not ready on time, we will leave you behind to prevent delays to other passengers and no refund will be made.

If your incoming flight is delayed, we will wait for you for as long as possible without impacting other passengers. It may be necessary to move you to a later transfer, which will involve a wait at the airport. If you are delayed more than 90 minutes, we will cancel your transfer and rebook you on a new, later transfer. If we do this, we may charge you for the new transfer and may not refund the original transfer but will provide a receipt and statement for you to make a claim against your travel insurance.

We ask you for your arrival time in Geneva and the time your return flight leaves Geneva. We accept no responsibility if the times you give us are incorrect and on busy days we may not be able to reschedule your transfer. If we do have to reschedule your transfer, we will charge you for any additional costs that we incur by increasing driver hours, reducing vehicle loads etc; or for the price of a new transfer, whichever is lower.

5. Early arrivals Our drivers usually leave resort at around the same time as you leave your departure airport. Therefore, in the unusual event of an early arrival, your driver may not be there to meet you and there could be a slightly longer wait than normal, especially if other flights are on time or slightly delayed. Please wait at the Hub cafe and the driver will come and find you.

6. We require a mobile number to contact you on in the case of any problems or delays and to inform you of your return collection time.

7. Cancellations: In the event of your non-arrival for a transfer, no refund will be given. In the event of you cancelling a transfer, the following applies:

14 days notice or less before first booked transfer - no refund
15-28 days notice before first booked transfer - 50% refund
more than 28 days notice before first booked transfer - 90% refund

8. For Avoriaz transfers, if the road is closed by the police due to bad weather or we consider it a danger to yourself and our staff to complete the journey to or from Avoriaz reception, we reserve the right to ask you to take the Prodains telepherique to a safer collection point. In this case, we are unable to offer any refund or assistance with the cost of the cable car.

9. Conduct No drinking or smoking is allowed on any vehicle and we expect passengers to behave with respect to our drivers and vehicles, abiding by all local laws. We will not carry any passengers who are intoxicated. In the event of any damage being caused, your card will be charged for the full cost of the repairs. In the event that a vehicle needs to be cleaned due to sickness or other reasons, an immediate 50 euro charge is payable to the driver.

10. Of course, there are certain days when due to bad weather or multiple delays, all the best planning means nothing! In these cases, we ask for your patience while we ensure everyone gets to and from the airport as quickly and as safely as possible.